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ABTA’s virtual conferences, training and webinars

Due to the Covid-19 pandemic, ABTA has postponed its normal events schedule and is running a series of free webinars, new practical training events and one-day conferences virtually. These virtual events are designed to help travel businesses navigate the challenges of the coronavirus crisis and be prepared for the restart of travel.

Visit abta.com/abtaevents to find out more and register.


 

New training days

ABTA has launched a series of new virtual training days offering practical guidance in key areas for travel businesses of all sizes. ABTA members and partners benefit from discounted rates.

Complaints Handling Training for Travel

July 8
10:00-15:15
ABTA’s popular complaints handling training will give you the crucial skills to help you deal with complaints effectively across a variety of channels including email, phone and social media. As travel starts to unlock, attend to refresh your skills and ensure you are prepared for the restart. Find out more

An Essential Guide to Restarting Travel

September 8
10:00-15:30
This virtual training day offers practical guidance for tour operators and travel agents. Understand the impact of Covid-19 on your legal obligations and how to prepare for the restart of travel. This interactive training will equip you with the tools you need to understand the key legal issues and protect your business and customers as travel unlocks. Find out more


 

Free webinars

ABTA’s webinars are delivered in collaboration with trusted ABTA Partners and offer business support, advice and guidance to help travel businesses through the coronavirus crisis. They are free for ABTA members and partners.

Financial Resilience and Funding Solutions for Travel Businesses

July 21
14:30-16:30

Join this webinar to get the latest practical advice on the funding solutions available to travel businesses. Understand the options available to you and what’s best for your business including Government support and strategies for approaching lenders. Get advice and solutions on the practical steps you can take to remain financially resilient as travel restarts, including preparing your business for M&A activity, restructuring options and working capital optimisation. Find out more


Webinars on demand: You can access recordings of our previous webinars here.


 

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Contact

Get in touch with the team

ABTA Magazine is produced by Waterfront Publishing on behalf of ABTA, The Travel Association.


Contacts

Editorial
Anthony Pearce, director
anthony@waterfront-publishing.com

info@abtamag.com
020 3865 9360

Design
DJMWeb, The Studio

Sub-editors
Nathaniel Cramp, Emily Eastman

Sales and partnerships

Sam Ballard, director
sam@waterfront-publishing.com

Bryan Johnson, senior sales manager
bryan@waterfront-publishing.com
0203 865 9338
075 3270 9734


About ABTA

Waterfront Publishing is an independent publisher based in central London. It has an in-house magazines, Cruise Adviser, which is aimed at the travel trade. It has also produced magazines on behalf of ABTATravelzoo; and Emerald Waterways. Its design agency The Studio by Waterfront offers copywriting, proofreading and design for print, digital, advertising and branding.

Get in touch

Waterfront Publishing
Hop Exchange,
Southwark Street,
London, SE1 1TY
info@waterfront-publishing.com
020 3865 9360
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ABTA

Ask the experts

Have a burning question you can’t find the answer to? Be it travel trends, a regulatory riddle or destination dilemmas, send us your query for an expert response


With the ‘roadmap’ announcement by the prime minister and the rollout of the vaccination scheme, I am getting an increasing number of enquiries from customers looking to book later in the year, but some are asking what their holiday will be like when they arrive overseas? Are you able to tell me what kind of restrictions will be in place once we start to travel again? Anon

Firstly, it is great news that you are getting customers wanting to book travel arrangements and holidays; there is clearly massive pent-up demand and let’s hope travel recommences as soon as is possible, although clearly public health considerations must come first.

It is fair to say, some of the holiday experiences may be a little different, as we saw in the short window of travel last summer. But, rest assured, as part of the Covid-19 recovery process, destination governments in association with their public health authorities have been putting together their own specific recovery plans and health and hygiene initiatives. To help members navigate this, we have created a dedicated section on the Member Zone of the ABTA website called Country recovery plans, where we are hosting any information received from the country authorities.

In addition, the Foreign, Commonwealth & Development Office (FCDO) provides comprehensive information on its country travel advice pages, which includes details of any restrictions, entry requirements, coronavirus measures, local laws and customs, and much more. It is essential that customers are signposted to this information before they book so that they can make an informed choice having read the information provided. They should revisit the travel advice on a regular basis.

It is likely that airports, accommodation, local bars and restaurants will continue to have Covid-safe measures in place, but not in a way that would prohibit customers from having an enjoyable holiday.

For example, in accommodations, face masks may be required to be worn in public spaces such as corridors and lobbies, and there may be modifications to meal services, such as waiter service instead of a buffet, and reservations may need to be made for using public facilities. These details are best checked with the tour operator or the accommodation provider directly.

Many local councils may allow bars and restaurants to place more tables outside to enable al fresco dining and socialising, which I think for many people is part of the pleasure of foreign holidays anyway.

At the airport, social distancing measures are likely to be in place as well as the requirement to wear face masks at all times, except when seated at a bar or restaurant.

Check with the airlines that you work with, as many of them have a host of information on their websites. They will be able to provide you with details of any specific requirements, such as the wearing of face masks on board the aircraft when seated and whether queuing for toilets is discouraged. They will also be able to provide you with reassurance of the measures in place regarding aircraft cleaning and disinfection protocols between flights and how the ventilation systems work on board the plane.

Once we start travelling again it will be very important that you help your customers to understand whatever restrictions may be in place. ABTA, the FCDO travel advice pages and tour operators will all be very useful sources of advice to help keep your customers informed.

Angie Hills, head of destinations

ABTA

Meet the team

Each issue we speak to a different ABTA employee about their work. This time: Rachel Jordan, director of financial protection


Since joining ABTA as director of financial protection in late 2020, I’ve had a phenomenally busy first few months. Prior to working at ABTA, I had a financial services background working in risk and regulatory roles at KPMG, EY and the Financial Ombudsman Service – so I am new to the travel industry and have plenty to learn.

My role is to lead the financial protection team of finance and business managers and analysts who manage members’ financial returns, ABTA bonding, and bond and financial failure insurance (FFI) renewals. I also support the membership team with the financial protection aspects of new membership applications.

I work closely with John de Vial, director of membership and financial services, on ABTA Insurance PCC Limited, which provides ABTA’s reserve fund insurance policy as a BEIS Approved Body under the Package Travel Regulations.

A typical day for me is comprised of meetings with external ABTA members, partners or peer organisations; technical case discussions with the financial protection team; managing team operations; and performing ongoing risk-management activity concerning all aspects of financial protection. Occasionally, I co-present or speak at ABTA events such as the recent Refund Credit Note (RCN) Webinar and the Travel Finance Conference.

Bringing expertise and a fresh perspective from outside the travel industry, I have focused my attention thus far on understanding how the industry works, the relevant regulations, building relationships with colleagues, peer organisations, members and partners, and identifying ways in which the financial protection team can improve the experience of members. This has included reviewing and revising bond and FFI renewal communications and documentation, identifying trends in queries from members and developing a financial protection FAQ factsheet to address those (available now on the Member Zone of ABTA’s website), and establishing ways in which to manage new and evolving risks from a financial protection perspective.

Most recently, I have been collaborating with colleagues in ABTA’s public affairs and partnerships teams to understand some of the financial services issues affecting members and to bring these matters to the attention of appropriate external parties in the hope that this will effect positive change.

The Covid-19 crisis has presented a number of new challenges for everyone. My team continue to work remotely, under extended hours, to support members with their financial returns and financial protection renewals, and to respond to the significant increase in queries we are receiving from members who are understandably concerned about their cashflow and what the future will look like for their businesses. We are here to help and I welcome feedback on what more we can do to support members through this difficult time.

Looking to the remainder of 2021, I hope to meet many more ABTA members and partners in the months ahead (albeit virtually) and, like so many of us, I’m desperate to get away. With some much more positive messages coming from the government recently, I’m really looking forward to planning my next holiday, which will of course be with an ABTA member!

ABTA events

Due to the Covid-19 pandemic, ABTA has postponed its normal events schedule and is running a series of practical one-day events in key areas including travel marketing and PR, travel law, and health and safety.

These events will be brought to you virtually, streamed live via a custom digital platform. Content will be made up of thought-provoking conference sessions and practical workshops.

Visit abta.com/abtaevents to find out more and register.

Previous events on topics including customer service and complaints handling, and travel finance, can be accessed on demand here.


Early bird and team discounts
ABTA’s new business rate enables you to train your whole team digitally in a cost-effective manner. It includes five digital log-ins and on-demand content can be shared among your team. Early bird discounts are also available.

Upcoming virtual events

 

Travel Marketing and PR Conference

March 10
09.30-17.00
Join marketing and communications professionals from travel companies of all sizes at ABTA’s major marketing and PR conference and training, taking place next Wednesday. Now, more than ever, you need to be able to adjust, flex and adapt your marketing and PR plans to keep your communications relevant in the current climate. Equip your teams with the practical skills and knowledge they need to react fast and adapt to changes in the travel market.
Find out more

The Travel Law Seminar

May 19
09.30-17.15
The annual Travel Law Seminar – now in its 23rd year – will return to your screens virtually in a one-day format. Exploring lessons learnt from the Covid-19 pandemic, this year’s conference will focus on traveller, contract and wider business risk for travel companies. Attend this major industry event to get your annual travel law update, and learn how you can manage business risks as the industry begins to recover.
Find out more

ABTA webinars – free for ABTA members

ABTA is running a series of online webinars to provide guidance for travel businesses through the Covid-19 crisis. Focusing on business resilience, the webinars are delivered in collaboration with trusted ABTA partners and are free of charge for ABTA members. Upcoming webinars are listed on abta.com/abtaevents. You can also access the webinars on-demand at abta.com/webinarsondemand.

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